Terms of service

Terms of Service

Last Updated: February 27, 2026

These Terms of Service (“Terms”) govern your use of the BareBone Roots website and any related services provided by BareBone Roots, located in Savoy, Massachusetts (“we,” “us,” or “our”).

By accessing this website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use this site.

1. Online Store Use

By using this site, you represent that you are at least the age of majority in your state of residence, or that you are using this site under the supervision of a parent or guardian.

You agree not to use our products for any unlawful purpose or in violation of any applicable laws.

We reserve the right to refuse service to anyone at any time for any reason.

2. Product Information & Transparency

BareBone Roots produces handcrafted skincare and body care products in Savoy, Massachusetts.

We believe in clear ingredient labeling and formulation transparency. Each product includes a full ingredient list so customers can make informed purchasing decisions.

Because our products are made in small batches using natural ingredients:

  • Slight variations in color, scent, or texture may occur.

  • These variations are normal and do not affect product performance or safety.

We reserve the right to update product formulations, packaging, and descriptions without prior notice.

While we strive for accuracy, we do not guarantee that all product descriptions, pricing, or website content is error-free, complete, or current.

3. Medical & Safety Disclaimer

The information provided on this website, on product labels, through email, or on social media is for informational purposes only.

Our products and statements have not been evaluated by the Food and Drug Administration (FDA).

BareBone Roots products are not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this website should be interpreted as medical advice. Always consult a qualified healthcare professional regarding medical concerns, particularly if you are:

  • Pregnant or nursing

  • Taking medications

  • Managing a medical condition

  • Concerned about potential allergies

4. Allergies, Sensitivities & Patch Testing

Customers are responsible for reviewing ingredient lists prior to purchase.

Individual skin reactions vary. We strongly recommend performing a patch test before full application of any skincare product.

By purchasing and using our products, you acknowledge that use is at your own discretion and risk.

BareBone Roots is not responsible for allergic reactions, sensitivities, or adverse effects resulting from known or unknown ingredient reactions.

If irritation occurs, discontinue use immediately and consult a medical professional if necessary.

5. Orders, Pricing & Payment

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer

  • Cancel orders suspected of fraud or unauthorized resale

  • Correct pricing errors at any time

You agree to provide current, accurate, and complete purchase information.

6. Shipping & Returns

Shipping timelines and eligibility for returns are governed by our separate Return & Refund Policy.

We are not responsible for:

  • Carrier delays

  • Weather-related disruptions

  • Incorrect shipping information provided by the customer

By placing an order, you agree to our Return & Refund Policy.

7. Limitation of Liability

To the fullest extent permitted by law:

BareBone Roots shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use or misuse of our products

  • Allergic reactions or skin sensitivities

  • Website errors or interruptions

  • Shipping delays

  • Reliance on information provided on this site

Our total liability for any claim related to a product purchase shall not exceed the amount paid for the product in question.

8. Indemnification

You agree to indemnify and hold harmless BareBone Roots from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of products

  • Your violation of these Terms

  • Your violation of any applicable laws or third-party rights

9. Intellectual Property

All website content — including product names, branding, text, images, logos, graphics, and designs — is the property of BareBone Roots and may not be copied, reproduced, or distributed without written permission.

Unauthorized use is strictly prohibited.

10. Fraud & Chargebacks

We reserve the right to investigate suspected fraudulent transactions.

Initiating a chargeback without first contacting us to resolve an issue may result in:

  • Refusal of future service

  • Collection efforts where legally permitted

11. Wholesale Orders

Wholesale purchases are governed by separate wholesale terms provided at account approval.

All wholesale sales are final, subject only to replacement of verified damaged or defective goods.

12. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Massachusetts.

Any disputes arising from use of this website or purchase of products shall be resolved in Massachusetts.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted with a revised “Last Updated” date.

Continued use of the website constitutes acceptance of any changes.

14. Contact Information

BareBone Roots
Savoy, Massachusetts
sam@bareboneroots.com
522 Loop Road
Savoy, MA 01256