Frequently Asked Questions
A little more about our products, our process, and what to expect when shopping with BareBone Roots.
Our Products
What is tallow?
Tallow is rendered fat from ruminant animals, such as cattle, sheep, and goats. It has been used for generations in everything from cooking and skincare to soapmaking, candle making, and countless other everyday necessities. At BareBone Roots, we use locally sourced, grass-fed beef suet that we carefully render by hand in The Tallow House. It's a simple, versatile ingredient with a long history of practical use.
Why use tallow in skincare?
Long before modern skincare products filled store shelves, animal fats like tallow were used to nourish, soften, and protect the skin. Tallow is naturally rich in fatty acids, including oleic, palmitic, and stearic acids, which help condition the skin and support its natural moisture barrier.
Its rich, emollient texture helps soften dry, rough skin and reduce moisture loss, making it especially useful in balms and moisturizers. When thoughtfully blended with other ingredients, tallow creates a deeply conditioning product without the need for an overly complicated formula.
At BareBone Roots, we believe good skincare doesn't have to be complicated. Sometimes the simplest ingredients are the ones worth returning to.
Do our products smell like beef?
Properly rendered tallow has a mild natural scent. Our scented products are blended with carefully selected fragrances, while our unscented options retain the natural aroma of their ingredients.
Are our products suitable for sensitive skin?
We offer simple formulations and unscented options for customers who prefer fewer added ingredients. However, everyone's skin is different. We recommend reviewing the full ingredient list and patch testing before use.
Ingredients & Product Care
Do we use artificial fragrances or preservatives?
At BareBone Roots, we believe what we leave out matters just as much as what we put in. We don't use artificial fragrances or synthetic preservatives, and we avoid unnecessary additives and harsh ingredients. Instead, we focus on thoughtfully chosen ingredients that serve a purpose, keeping our formulations simple, intentional, and rooted in tradition.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight and excessive heat. Because our products are made in small batches with natural ingredients, proper storage helps maintain their quality.
How long do our products last?
Shelf life varies by product and storage conditions. Please contact us if you have questions about a particular item.
Do we offer unscented products?
Yes! Every BareBone Roots product line includes an unscented option called BareRoot, perfect for those who prefer products without added fragrance.
Orders
Can I chose my own scents?
Absolutely! Our holiday bundles offer mix-and-match scent selections, with the exception of sampler packs, which include one of each of our five staple scents.
Do we offer gift packaging?
Yes! Optional gift packaging is available for an additional $4.
Do we offer free shipping?
Yes! We offer free shipping on orders of $75 or more.
When should I order for Christmas?
We recommend ordering early during the holiday season to allow time for preparation and delivery. Any announced holiday ordering deadlines will be shared on our website.
Shipping & Returns
How long does it take to process my order?
Our products are handcrafted in small batches. Please refer to our Shipping Policy for current processing and delivery information.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photographs of the damaged item and packaging so we can review the issue.
Do we accept returns or exchanges?
Unopened and unused products may be returned within 30 days of delivery, provided they meet our return eligibility requirements. Certain items, including holiday gift bundles, seasonal products, and discounted merchandise, are final sale. Please review our Return & Refund Policy for complete details.
Can I return a holiday gift bundle?
All holiday gift bundles are final sale and cannot be returned or exchanged due to personal preference. If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery so we can help resolve the issue.
Still have questions?
We're always happy to help! Visit our Contact Us page and we'll be glad to assist you.